RMACHADO GROUPINSURANCE INTERMEDIARY

Practical guide · Insurance in Portugal

A cloud service is unavailable: does that establish a cyber claim?

The team cannot access an application and work slows down. The cause may still be unknown: calling every failure a cyberattack does not improve a claim notification. Separate observed unavailability, supplier communications and what technicians have actually confirmed.

By RMACHADO GROUP · · 2 min read

THE ESSENTIALS

Before you start

  • Separate failure and confirmed cause.
  • Record periods and impact.
  • Identify supplier and dependency.

Read the relevant distinction

Generali Tranquilidade describes business-interruption loss connected with cyberattack in its Cyber Risks product. This does not establish cover for every external-service outage. Ask about the event definition, systems within scope and supplier treatment in the actual quotation rather than assuming an unread extension.

Sources: Generali Tranquilidade — Cyber Risks ↗

A fictional example

Fictional example: a shop loses access to its third-party-hosted order system. The supplier says it is investigating. The manager records times and affected operations, activates internal procedures and finds the specified response channel. She does not state that customer data leaked without confirmation. The example diagnoses no incident and calculates no indemnifiable loss.

Prepare an answerable enquiry

When reviewing protection, identify external dependencies and the processes that stop when they fail. Ask about periods, limits and records needed to examine interruption, separating technical costs from business losses. Do not delay the security response while searching for a benefit name. Preserve relevant information in the appropriate process without disclosing credentials, customer details or exploitable vulnerability information. Mark provisional supplier explanations as provisional when recording the event history.

Discuss the insurance need

On rmachado.group select Cyber and explain this question to prepare an insurance review. An enquiry does not confirm acceptance or cover. Share personal documents only through the indicated appropriate channel.

KEEP THESE QUESTIONS

Your checklist for the next conversation

  • Separate failure and confirmed cause.
  • Record periods and impact.
  • Identify supplier and dependency.
  • Ask about interruption scope.
  • Protect data and credentials.

FROM THE ARTICLE TO YOUR SITUATION

Let us discuss your situation

Tell us what you want to protect. We review your request and help compare relevant terms. Requesting a quotation does not activate insurance.

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Sources and transparency

Content updated on .

Consultation dates are stated in individual references when available.

Numerical examples are fictional and explain concepts. Editorial interpretations are identified in the text.

Information from RMACHADO GROUP. This is not an insurance offer or individual advice. Covers, acceptance, exclusions, sums insured and costs depend on the policy. The intermediary does not underwrite the risks.