SUPPORT AFTER YOU TAKE OUT INSURANCE

Insurance needs ongoing support too.

Send an enquiry about your policy. You will receive a reference and your intermediary will review the next step.

Claims

State the insurance, date and a factual description of the incident. This form requests support from your intermediary; it does not replace notifying the insurer under your policy's terms and deadlines.

In an emergency, call 112. For immediate assistance, use your insurer's contact details shown in the policy. Do not wait for a reply to this form.

Policies and documents

Request document copies, explanations about premium receipts, detail updates, a cover review or help with renewal. A change or cancellation takes effect only after validation and confirmation by the responsible party.

Useful details to have ready

Insurance type and policy number, if available.
The policyholder's contact details and a description of the request.
The incident date for a claim.
Relevant documents, to send later through the channel specified by your intermediary.

Do not send medical information, an IBAN, passwords or identity documents through this form.

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