THE ESSENTIALS
Before you start
- Explain what happened to the key.
- Confirm the available intervention.
- Separate duplication from opening.
Distinguish the situations
The reviewed LOGO MAX terms provide assistance with opening or starting after a key problem. They exclude resulting damage, including replacement or repair costs for keys and locks.
Sources: LOGO — MAX Special Condition, May 2024, clause 9 — checked on 22 October 2026 ↗
Fictional example
Fictional example: Rui has left his only key inside the car. He confirms the location and safety conditions with assistance, which explains the available procedure. Afterwards he asks about obtaining a second key. He does not interpret authorisation to open the car as agreement to pay for duplication. If theft is suspected, he reports that fact and seeks security instructions appropriate to the situation.
Put the distinction to work
When comparing quotations, make three lines: work at the location, transport, and a key or lock. Ask about limits, exclusions and prior contact. Avoid commissioning a service independently without clarifying its insurance treatment, except where a necessity requires safe action. Through the motor insurance guide, RMACHADO GROUP can help distinguish practical assistance from repairs and replacement materials before an inconvenient incident occurs.
KEEP THESE QUESTIONS
Your checklist for the next conversation
- Explain what happened to the key.
- Confirm the available intervention.
- Separate duplication from opening.
- Check material costs.
FROM THE ARTICLE TO YOUR SITUATION
Let us discuss your situation
Tell us what you want to protect. We review your request and help compare relevant terms. Requesting a quotation does not activate insurance.
Sources and transparency
Content updated on .
Consultation dates are stated in individual references when available.
Numerical examples are fictional and explain concepts. Editorial interpretations are identified in the text.
Information from RMACHADO GROUP. This is not an insurance offer or individual advice. Covers, acceptance, exclusions, sums insured and costs depend on the policy. The intermediary does not underwrite the risks.