THE ESSENTIALS
Before you start
- Identify category, weight and height.
- Describe permanent adaptations.
- Clarify access and transport.
Distinguish the situations
Fidelidade's Auto Pesados page presents assistance options specifically for heavy vehicles. Vehicle category is therefore a concrete question to settle before comparing services for a van.
Sources: Fidelidade — Auto Pesados assistance options — checked on 22 October 2026 ↗
Fictional example
Fictional example: André's company uses a van with permanently mounted roof equipment. Its recovery-distance limit appears suitable, but nobody has yet clarified the relevant height and weight. André assembles the technical information and asks how assistance would work in a low garage. He does not test clearance or attempt to move the van if doing so could create danger.
Put the distinction to work
Compare vehicle eligibility, access locations, available transport and permitted destination. Cargo, tools and passengers need additional questions; recovery mileage does not answer them. Prepare a short operational sheet for drivers with useful vehicle characteristics and the authorised contact. Use the motor insurance guide to ask RMACHADO GROUP for an assistance assessment based on the van actually in service, rather than on a generic passenger-car description.
KEEP THESE QUESTIONS
Your checklist for the next conversation
- Identify category, weight and height.
- Describe permanent adaptations.
- Clarify access and transport.
- Prepare practical driver information.
FROM THE ARTICLE TO YOUR SITUATION
Let us discuss your situation
Tell us what you want to protect. We review your request and help compare relevant terms. Requesting a quotation does not activate insurance.
Sources and transparency
Content updated on .
Consultation dates are stated in individual references when available.
Numerical examples are fictional and explain concepts. Editorial interpretations are identified in the text.
Information from RMACHADO GROUP. This is not an insurance offer or individual advice. Covers, acceptance, exclusions, sums insured and costs depend on the policy. The intermediary does not underwrite the risks.